Repairs and Services Policy
1. Company Information
Business Name: MB Artizanas
Address: Šilutės pl. 12, Klaipėda, Lietuva
Email: toziartizan@gmail.com
2. Repair and Service Scope
- We repair only our own manufactured products.
- A one-year warranty is provided for our workmanship at no additional cost.
- The warranty is valid only upon presenting the original purchase invoice, which the customer receives at the time of purchase.
- After the warranty period expires, repairs are available at an additional cost, determined by the complexity of the work.
3. Warranty Exclusions
The warranty does not cover:
- Damage caused by exposure to chemicals (e.g., discoloration, melting, or other material damage).
- Tears, breaks, or any other physical damage due to improper use.
4. Pricing and Payments
- The repair cost is determined based on the complexity of the work.
- Payments can be made via bank transfer or PayPal, as agreed upon between the customer and the store.
5. Shipping and Delivery
- Customers can send items for repair using parcel lockers or postal services.
- If located in Klaipėda, customers can arrange a personal drop-off or pickup by contacting us in advance.
- Repaired items are returned via shipping or by personal arrangement for local customers.
- Shipping costs for sending and receiving repaired items are the customer’s responsibility unless otherwise agreed.
6. Repair Timeline
- Repair times vary depending on the complexity of the work and our current workload.
- Standard repair time is between 1 week and 1 month.
- Expedited repair services are not available.
7. Customer Responsibilities
- Customers must contact us first before sending any items.
- A detailed description of the issue must be provided, along with photos of the damage if possible.
- Customers must ensure their item is properly packaged for safe shipping.