Terms & Conditions
1. General Information
- These Terms & Conditions govern the use of our services and the purchase of products from MB Artizanas.
- By purchasing from us, you agree to these terms.
- We reserve the right to modify these terms at any time. Updated terms will be available on our website.
2. Products & Orders
- All our products are handmade, unique, and custom-made.
- Due to the nature of handmade items, slight variations in color, shape, or texture may occur.
- Orders are confirmed only after full payment is received.
- We reserve the right to refuse or cancel orders due to stock unavailability, pricing errors, or any other reason.
3. Pricing & Payments
- All prices are listed in EUR (€) and include applicable taxes.
- Payments are accepted via:
- WooCommerce Payments
- PayPal
- No other payment methods are available at this time.
- Customers are responsible for any bank transfer or PayPal fees.
4. Shipping & Delivery
- We ship worldwide where shipping services are available.
- Shipping costs:
- Lithuania: €3.00
- International: €5.00
- Orders are processed within 1-3 business days.
- We are not responsible for shipping delays caused by postal services, customs, or other external factors.
5. Returns & Refunds
- All products are unique and custom-made, therefore, returns are not accepted unless the item is defective or incorrect.
- Customers must contact us within 48 hours of delivery if there is an issue.
- Refunds (if applicable) are processed within 5 business days after the return is approved.
6. Warranty & Repairs
- We provide a 1-year warranty for our craftsmanship.
- Warranty covers only defects related to our workmanship.
- Warranty does not cover:
- Damage from exposure to chemicals (e.g., discoloration, melting).
- Physical damage (e.g., tears, breaks, improper handling).
- After the warranty expires, repairs are available for an additional cost, depending on the complexity of the work.
7. Customer Responsibilities
- Customers must provide accurate shipping and contact information.
- If an item is damaged upon arrival, the customer should immediately contact the shipping provider and us.
- Customers are responsible for return shipping costs, unless the return is due to our mistake.
8. Limitation of Liability
- We are not responsible for damages caused by improper use, modifications, or mishandling of our products.
- We are not liable for any loss, injury, or damage resulting from the use of our products.
9. Contact Information
MB Artizanas
Phone: +37060060675
Email: [email protected]
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